By Pearl Marvell
•
August 29, 2025
We are proud to introduce one of the newest members of our Memorial team, funeral apprentice Norma Figueroa! Norma brings with her not only over 17 years of experience in the medical field but also a warm spirit, a deep sense of compassion, and a genuine desire to serve families during some of life’s most tender moments. Norma is originally from Ponce, Puerto Rico and raised in Pawtucket, Rhode Island. Today, she lives in Central Falls. Her interest in the human body started early—when she was in high school and tasked with dissecting a cat during an anatomy class. That moment sparked a lifelong curiosity about anatomy and eventually led her to nursing school. She went on to work as a certified nursing assistant, central supply director, scheduler, receptionist, and lead CNA trainer. Reflecting on her years in health care, Norma says she has always been fascinated by “the amazing things a human body can do.” Her medical background, combined with training and certification in thanatology, gerontology, and funeral service preparation, makes her uniquely prepared for the next chapter of her career in funeral service. Though her background isn’t in funeral homes, Norma has found the transition both meaningful and inspiring. “I’m learning a lot,” she says. “Everyone here is eager to help me learn the ropes.” She has been shadowing at services and learning the administrative ropes that entail with this industry. Norma also knows firsthand how important it is to be sensitive to different family dynamics, a skill she developed through years of patient care. As a bilingual speaker of English and Spanish, she is especially passionate about helping families feel heard, understood, and comforted. “Being Hispanic, we turn everything into a party,” she jokes, “but I know that is not the case for everyone.” She brings that cultural awareness and perspective into her work, meeting families where they are and supporting them in ways that feel authentic to their traditions. Of course, not everyone understands her career choice. “Some of my friends have been weirded out about me working with the dead,” she admits. “And I’m like, ‘Well, you’re gonna need me someday!’” Norma is a proud mom of two college-aged children and she enjoys traveling, going to concerts, spending time outdoors with her kids, and doting on the family cat, Midnight. She also likes to eat tasty food and dance! We are thrilled to have Norma on our team. With her dedication, warmth, and professional experience, she embodies the heart of our mission: to provide care, comfort, and guidance when families need it most.